Tuesday, June 24, 2008

Growth lessons from Nature

The Oak Tree

The oak tree grows by accretion – every year, it adds a ring to its trunk and becomes thicker and thicker, until it becomes a giant. This is actually the most common way a company grows – become bigger but essentially along the same lines, always. We add markets, add products, the way an oak tree adds rings, over time, without changing any thing in the basic architecture of the organism.

What are the special issues of managing such a growth pattern? What makes an oak tree strong?

• A strong trunk: i.e., a strong sense of ‘core’, great clarity on what is our business and what isn’t
• An equally strong sense of values
• And operating processes

As more and more businesses are added, the older businesses should not require attention. Their environment should be stable and unshakable.

The Banyan Tree

The Banyan’s pattern of growth is totally different from that of the mighty oak. It creates replicas of itself, increasing its span, until, in the end, you cannot even tell the daughter from the mother tree. Each tree is self-sustaining, yet bound to its mother and its siblings, and ever ready to spread out again.

To follow this model, a company would keep creating self sustaining businesses over time, and yet retain a strong sense of connectedness. Perhaps a company like Matsushita would answer to this description, with its penchant for spinning off new divisions, each held together only by finance, and a shared value system.

How does one manage such a growth?

• Creation of an infinite pool of entrepreneurs, each of whom
can run a business independently
• Who are yet held together by shared values
• A commitment to support each spin-off with nourishment
from the center until it stabilizes

When would such a model make sense? Clearly, where the environment creates new opportunities, each of whom are unrelated to each other, yet need to be part of a common ‘umbrella’ brand. Perhaps GE is another example of such a model.

The Beehive

More accurately, the Swarm of Bees. The beehive is created by hundreds of independent workers – no one of them has the knowledge and capability or even intelligence to build a hive, yet, together, they do it effortlessly. Where, in business, do we see this model in action? Perhaps the now-famous dabba wallas of Mumbai. Some religious organizations have this capability, perhaps Al Qaeda does, for all I know!

In a company, the closest I have seen to this model, is Polaris Software’s Lakshya process – a visioning exercise involving every last employee in the firm (all several thousand of them!), which tries to tap the collective consciousness of all of them. The result is not a business plan or even a written document, it is simply a collective consciousness.

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Tuesday, June 17, 2008

New technology, new business!

The Internet is always a happening place – in a cyclical manner, either business drives technology evolution or technology drives new business ideas. Web 1.0 was about ‘Read only’ with largely static information push whereas Web 2.0 dealt with ‘Read Write’ phenomena – examples are social webs, refined search engines, online media, content aggregation/ syndication and mashups (Flickr, Google Maps etc). Here are a few technology changes which are impacting business on the internet…

As per ReadWriteWeb’s Richard MacManus, some of the key trends are:

- Structured Information (Data and Services) and not Pages are the future focus (e.g. Amazon E-Commerce API, Dapper, and Twitter API etc) which leads to concepts such as Symantec Web, Filters / recommendations and Personalization. All of this makes social and business interaction more secure, authentic and better organized.

Symantec web leverages existing web information, applying specific vertical semantic knowledge and delivering results as a consumer centric web application. A good example is Reuters Open Calais API that does a semantic markup on people, companies, places and events. Therefore, data portability and connectivity become very important for enabling the Symantec web. Some of the other products to watch include Twine, Freeset, Powerset, Talis, TrueKnowledge, AdaptiveBlue, TripIt, Spock, Quintura and Hakia.

- Data driven web is about APIs, web services and open data standards becoming more prominent – also beyond the PC, as the focus again shifts to mobile and IPTV which are again structured content- we can also see a lot of PC applications being made available on the mobile to provide a seamless experience. There are many open data products – e.g. Google’s Android mobile OS, data remix products like Dapper and Yahoo! Pipes, lifestreaming apps like Tumblr, Jaiku, Onaswarm, FriendFeed etc.Open data standards involve data portability (taking data from one site to another – e.g. dataportability.org), open IDs (portable single sign on IDs), Social networks (e.g. Google’s Open Social) and APML (attention standard or what you read, write, share and consume).

- Mobile web focuses on applications and services that are portable, location aware and integrated with physical world. The mobile phone is always on, always carried and has a built in payment model that makes it attractive as a revenue generator. Devices like iPhone have revolutionized the web UI, added full feature desktop applications and rich HTML emails (competition to blackberry). Some interesting mobile apps include Gmail Java app, Google maps for mobile, Opera Mini, Fring (VoIP and IM), Twitter (for micro blogging) and Shozu (send media to the web).

- Recommendation engines cannot be far away with all that content on the web! These are primarily driven by a user need for personalization and involve different techniques (personalized, social, item or a combination of all the three). Examples of such engines include Amazon, Netflix, Stumble Upon, delicious, Pandora etc.

Business view of these technologies

As per the McKinsey Quarterly, some of the key business trends include Information based business; automation of information, putting more science into management, using customers as innovators and extracting value from interactions. Interestingly, these relate directly to the technologies mentioned above in more ways than one and mostly revolve round the internet! Throw in a few more concepts like virtualization 2.0, web gadgets, branded professional video content, wireless USB and high speed Bluetooth and you have quite a handful of technologies to keep you busy for a while!!

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Tuesday, June 10, 2008

Seductive route to the top

Women have been complaining that they have are often blocked by the male club from moving up the corporate ladder. Not any more. They seem to have a magic formula today. Nina DiSesa, Chair(man) of McCann Erickson, New York, has come up with ‘Uncensored tactics’ to take on the male bastion.

DiSesa is no business guru spawning mantras about how to succeed in a man’s world. She is someone who has been there, seen it and done it. In her recent book ‘Seducing the Boy’s Club – Uncensored Tactics of a Woman on Top’, she humorously takes the reader through her career and how she was able to fight her way through the male-dominated workplace.

Here’s a sample of DiSesa’s maxim:

• Learn to appreciate men. Men like women who like them.
• Remember that women are biologically wired to succeed.
• If you want to make a name for yourself, find a mess and fix it. A secure and comfortable job only holds you back.
• Don’t assume that men never listen. They listen like a dog does.
• Don’t be a quiet achiever.
• Act brave and you will look brave.
• Screw the rules. Make up your own.

This is a book even men would love to read just to know what to expect from their female colleagues. But with this formula, it appears, not many men stand a good chance if there ever was a neck and- neck race for a top job.

The best advice from DiSesa seems to be this women need to meld their feminine characteristics (nurturing, compassion, listening) with the traits of their male counter parts (competitiveness, decisiveness, combativeness) to expand their professional horizons.

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Tuesday, June 3, 2008

Bootstrap Billionaires

Most of the 1,125 billionaires featured in Forbes’ 2008 list are rags to richest stories. They are self-made billionaires who have roughed it out. Good examples are - George Soros (World War II refugee), Kirk Kerkorian (son of watermelon seller), Roman Abramovich (orphaned at 4), LiKa-shing (sold plastic flowers at 15), Oprah Winfrey (lived on a pig farm). The only Indian in this famous list is Micky Jagtiani.

Jagtiani flunked out of accounting school in London and took up driving taxis and cleaning hotel rooms to pay the bills and support a-bottle-of-whiskey-a-day habit. He then lost his entire family to illness in the span of one year. Just 21 and alone
in Bahrain with $6,000 of his and his family's savings, he took over the retail space his brother had leased before dying of cancer, and started selling baby products.This chain, famously called, Landmark, is now one of the most profit able retail groups in the Middle East.

J K Rowling is the only writer in the billionaire's list. She moved to Portugal after the death of her mother from multiple sclerosis. She returned to the U.K. as a single mother and lived on welfare while finishing her first Harry Potter story. Now one of the world's most successful authors, she published the seventh and final installment of the boy wizard series last year. For the first time ever, the tally of the world's billionaires crossed into four figures, reaching 1,125. Americans still occupy 469 of the list's slots, but that's down two percentage points from last year. In total, Forbes identified 226 new billionaires, 70% of whom come from the U.S., Russia, China and India.

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