Tuesday, May 27, 2008

Corporate Sustainability at HSBC India

Corporate entities have historically focused on financial bottom lines and profits as a key measure of success. And, more often than not, corporate social responsibilityhas been relegated to sporadic philanthropic donations to charities. Over the years, increasing citizen activism, demands from regulatory authorities and the enhanced self-learning of businesses around the world that we live on a finite planet with finite resources, have indeed created a new trend.

Businesses now understand that the pursuit of profits need not be at the expense of social equity, environmental quality and overall economic prosperity for communities, countries and regions in which they operate. In fact, integration of social, environmental and economic concerns into business strategy can indeed help corporates succeed not only financially, but also make a visible impact in communities worldwide by helping resolve the pressing social and environmental problems of our time.

It is now a foregone conclusion that businesses do not operate in vacuum. They are increasingly connected to a web of stakeholders: employees, customers, government, regulatory authorities, NGOs, citizen activists, consumer watchdogs and communities, across disperse geographies. Issues of social development, environmental management, natural resource conservation now assume as much importance as deliberations on corporate strategy, product /service delivery, innovation and value addition. Indeed, companies who believe in corporate responsibility and sustainable development have remodeled their mission and operating frameworks taking cognizance of social and environmental needs, both locally and globally.

HSBC is no exception. Our vision is to be the world's leading financial services company. We want HSBC to be the first choice for our customers and for our employees - the best place to bank and the best place to work. We also believe that we can play a role in helping to address the formidable challenges facing society today. And by helping to make the world a better place to live, we will also make our own business more sustainable.

HSBC's definition of sustainable development is based on the principles of the 1987 Bruntland Commission - that development should meet the needs of the present without compromising the ability of future generations to meet their own needs. In practice, this means continuing to observe the highest standards of conduct in the provision of financial services to our customers and in discharging our responsibility to society as we have done throughout our history.

So how do we link our CSR work with our business vision and strategy and how do we measure our success?

Banks have an important role to play in driving economic growth. But this can only happen if communities are in a position to participate in India’s success story. We realize this dichotomoy, hence channelise our CSR efforts in the direction of financial inclusion initiatives. We also understand the need to protect the environment for posterity as an essential prerequisite to have a healthy world and hence invest in a number of initiatives in ecosystem conservation, environmental awareness and climate change.

In October 2005, we became the first bank to go carbon neutral, off setting those emissions that, inevitably, we cannot eliminate. Our London HQ has been recognised for its green credentials. We are also delighted that our new Mexico HQ was the first building in Latin America to be accredited by the US Green Building Council for its environment-friendly construction. Our Global Resourcing company in Hyderabad has recently received the LEEDS green building rating from the US Green Business Council. In India, we are taking steps to ensure clean energy sourcing and energy saving for all our premises. We have also initiated rainwater harvesting in some premises to recycle rainwater to the ground and replenish groundwater reserves. Our energy audits result in further energy savings and reduction of our carbon footprint.

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Tuesday, May 20, 2008

Five mega trends in unified communication

Mike Rhodin, Lotus Software general manager, came up with five predictions about global unified communications while delivering his key note at the VoiceCon 2008 March, this year at Orlando. They are:

The virtual workplace will become the rule: Desk phones and desktop computers will gradually disappear, replaced by mobile devices, including laptops that take on traditional office capabilities. Social networking tools and virtual world meeting experiences will simulate the feeling on being there in-person.

Instant messaging and other real-time collaboration tools will become the norm, by passing e-mail: Just as e-mail became a business necessity, a new generation of workers has a new expectation for instant messaging as the preferred method
of business interaction.

Beyond phone calls to collaborative business processes: Companies will go beyond the initial capabilities of IM, like click-to-call and online presence, to deep integration with business processes and line-of-business applications.

Interoperability and open standards will tear down proprietary walls across business and public domains: Corporate demand for interoperability and maturing of industry

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Tuesday, May 13, 2008

CSR at Zensar is a core value

If awards are an indicator, Zensar Technologies has done well as a corporate citizen. The awards it has won so far include Corporate Governance Business for Social Responsibility Award from the Bombay Stock Exchange (2006), FICCI CSR Award for special contribution to CSR in 2007, the Manthan Award in 2007 for the e-learning module for facilitating HIV/AIDS awareness amongst children. Considering that CSR as a function at Zensar was established only in 2004, the accolades indicate genuine commitment and speed of action.

Zensar Technologies is a Pune-headquartered software and services company with footprint in 18 countries. It has over 200 active customers to whom it provides end-to-end services - IT development, business process outsourcing, consulting and implementation.

Zensar views CSR as one of its core values and defines it as the holistic development of the community around which it operates. Transforming lives through holistic development of underprivileged communities is its vision. The focus is on:

• Improving quality of education and heath of underprivileged children from identified communities

• Sharing knowledge through IT education for underprivileged

• Improving health of families in identifi ed communities

• Involving associates in its corporate social responsibility initiatives through direct and indirect support

• Partnering with NGOs to encourage and support specific initiatives targeted at socio-economic development.

Zensar believes in internalizing and institutionalizing this philosophy and has set up a foundation to take it forward. Financially, the trust is reliant on contributions made by associates of Zensar and funds allocated by the company. ‘Zensar Cares’ is the core team of associates that is put together to hold the mandate of implementation of all the trust’s initiatives at the grass-roots.

Zensar has adopted a community close to its Offshore Center in Kharadi, Pune. The Community consists of 300 families, covering 1400 people who are covered under the three pronged effort of the CSR efforts in the areas of socio-economic empowerment, health and education.

As a part of the healthcare initiatives, weekly clinics, counseling sessions and health camps are regularly held. Every week the clinic has over 15 to 20 patients on an average. A supplementary nutrition programs for adolescent girls in the community was designed and implemented after a thorough study of the nutritional deficiencies of girls around the community.

An HIV/AIDS prevention program was run targeting adolescents in schools and colleges in Pune with the objective of raising the level of knowledge, awareness and skills of adolescents and youth about HIV/AIDS prevention and the pre and post measures showed increase in all the desired outcomes.

Zensar Foundation at the moment runs two learning centers in association with Akanksha, an NGO for children from slums. Another project was undertaken to give computer education to the 6th and 7th standard children from Pune Municipal Corporation School in Chandan nagar, and the schools reported an increase in attendance due to this training.

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Tuesday, May 6, 2008

Indians are making it big on Web 2.0

Alok Kejriwal, pioneer of online gaming in India, and also a pioneer in making brands use online medium, thinks otherwise. Speaking at a media forum in Bangalore recently, he reeled out a list of names of online businesses that are doing very well and is confident that brand managers are beginning to leverage Web 2.0. Here’s a sample of the success stories of innovative companies that have made an impact globally. Of course there are dozens of domestic online businesses in travel, auto and matrimony sites that are catching up.

Scrabulous: Scrabulous was created by Rajat and Jayant Agarwalla, from Kolkata and hosted on Face book. After not finding a decent online environment to enjoy word games, the brothers decided to create their own website so that users from all over the world could enjoy.

Launched in July, 2006, Scrabulous is an amazing game and is enjoyed by millions of users from all over the world. At Scrabulous, you can play in real time inside the game rooms, with people from all over the world. You can also invite friends into a room and match them. The site has been featured in the Wall Street Journal, the New York Times, the Telegraph, and other major news publications across the world for its innovation.

The brothers attract around 700,000 players and earn $25,000 to $50,000 per month.

iRead: Started by Harish Abbot (Stanford Business School) and Krishna Motukuri (IIT Kharagpur). iRead is housed on Facebook. Here people review and rate books. They also discover new books. The site has been able to draw one million installations with 30,000 daily users.

Rediff iShare: Rediff recognized the importance of user-generated content and therefore introduced a music and video sharing platform. This has resulted in greater time spent on the site and as well as consumption of more content.

Games2Win: Started by Alok Kejriwal, it receives 2 million plus visitors per month from 200 countries indicating that Web 2.0 enables you to become destination agnostic. “We encourage our visitors to shoplift our content,” he says.

ZOHO: AdventNet, which owns Zoho, is a new on demand office produtivity suite competing with the biggies such as Microsoft and Salesforce.com. It’s a brainchild of Sridhar Vembu of IIT Madras and Princeton PhD. ZOHO has a 600 engineer team, $40 million business with $1 million profit per month. Founded in 1996, AdventNet focuses on building affordable software for businesses.

Alok Kejriwal believes that web 2.0’s benefits which are participative for consumes, transparent and open, involving, always on, portable and community centric - will be a great breeding ground for newer applications.

Contest2win.com: It is one of the oldest 1998 and is the most well known online brands in India. Founded in 1998, C2w is now one of the richest UGC (User Generated Content) Web 2.0 sites in India. Users can not only play thousands of contests and win hundreds of prizes but also create their own contests. The Crossword engine is the 7th contesting engine rolled out by C2w recently. The earlier ones include Quiz, Polls, Faceoffs, Rate Me, Twister and an immensely popular Hangman engine. Users can use these various engines and create their own contests share it with friends, embed it on their blogs or facebook profiles etc. Prizes of course continue to remain a key element at C2w.

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